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Privacy Policy

Last updated: September 25, 2023 - version 1.0

The purpose of this policy is to ensure the protection of personal information and to govern the way we collect, use, disclose, retain and dispose of it, or otherwise manage it. It is also intended to inform any person concerned about how we handle personal information. It further includes our cookie policy and cookie consent settings.

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1. COLLECTION OF PERSONAL INFORMATION

When you visit our website, personal information about you, such as your name, address, email address, telephone number, etc., may be collected. This information is collected only if you provide it voluntarily, for example by completing a contact form, a quote request, a callback request, etc. We are committed to collecting only the information that is necessary and relevant to respond to your service request.

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2. PROTECTION OF PERSONAL INFORMATION

We implement appropriate security measures to prevent any unauthorized access to, use of or disclosure of your personal information. In addition, access to your information is restricted to those employees or service providers who require it in order to provide services to you.

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3. SHARING OF PERSONAL INFORMATION

We do not trade, sell, rent or transfer your personal information to third parties for marketing purposes unless you expressly consent to it. However, we may share your information with external service providers who assist us in managing our business. We take measures to ensure that these third parties adhere to strict security and confidentiality standards.

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4. RETENTION, DESTRUCTION AND ANONYMIZATION OF PERSONAL INFORMATION

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, unless otherwise required by law. Measures are in place to ensure that your information is handled securely and in accordance with this policy. Once personal information is no longer required, we ensure that it is destroyed or anonymized. Information is destroyed securely, thereby preserving its confidentiality.

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5. USE OF COOKIES

To enhance your browsing experience, our website uses cookies. Cookies are small text files that are stored on your device when you browse our website. They allow us to collect information such as the pages visited, the length of the visit and your language preferences. This data helps us analyze trends, optimize our website and offer you personalized content. You can choose to accept or refuse cookies using our consent banner. You can also enable or disable the use of cookies by changing the preferences in your browser settings. However, please note that disabling cookies may limit certain features of our website.

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5.1 DEFINITION OF THE DIFFERENT TYPES OF COOKIES USED

5.1.1 Functional cookies

These cookies are necessary for the website to function properly. They are generally set in response to actions you have taken on the website, such as saving your privacy preferences or filling out forms. These cookies do not store any information that personally identifies you.

5.1.2 Statistics cookies

These cookies collect information about how you use the website, the pages you have visited and the links you have clicked. This data allows us to measure and improve the website's performance. The data is anonymized and cannot be used to identify you.

5.1.3 Marketing cookies

These cookies may be set on the website by our advertising partners or through the integration of social media sharing features. They may be used by these companies to build a profile of your interests in order to show you personalized advertising on other websites.

We encourage you to regularly review the privacy policies of these social networks, as they may be subject to change, in order to understand how your data is used through these cookies. Please note that most of these social networks are based outside Canada.

5.1.4 Security cookies

In order to prevent fraud and protect our systems, the website's forms may be protected by Google reCAPTCHA technology. This tool, which uses cookies, collects data on how a user interacts with the website. How the user moves through the website with their mouse, how they click between content, the time they take to complete tasks and the device they use are some examples of the data collected. Analyzing this data allows the tool to determine the likelihood that the user is or is not a bot. This data may be shared with other Google products and services.

5.2 ENABLING/DISABLING AND DELETING COOKIES

You can manage your cookies through the browsers on your various devices. Most browsers accept cookies by default. However, you can configure your browser to systematically reject all cookies or to specify the sources of the cookies you wish to accept. You can also set your browser to delete your cookies automatically when it is closed, or delete them manually on a regular basis. Please note that each browser is configured differently; do not hesitate to consult its help menu.

5.3 CONSENT TO THE USE OF COOKIES

On your first visit to this website, a consent banner will be displayed explaining how we use cookies. By clicking “Accept,” you consent to the use of all these cookies and to the current cookie policy. In this banner, you may also “Refuse” all cookies that are not essential to the operation of this website, or “Manage your preferences” by accepting certain categories of cookies. You may change your consent at any time.

5.4 THIRD PARTIES

We have entered into agreements regarding the use of cookies with other companies that place cookies. Nevertheless, we cannot guarantee that these third parties handle your personal information reliably or securely. Some of these parties, such as Google and social networks, are to be considered independent entities with respect to data processing. We strongly recommend that you review the privacy statements of these companies.

6. ACCOUNTABILITY

Overall, we are responsible for protecting the personal information in our possession. Our employees who have access to personal information or who are involved in any way in its management take all necessary measures to ensure its protection and to comply with this policy.

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7. RIGHTS OF ACCESS, RECTIFICATION AND WITHDRAWAL OF CONSENT

You have the right to submit a request for access to the data we process about you. You have the right to object to the processing of your data. You may request an overview of your processed data, presented in a commonly used format. You may request the correction or deletion of your data if it is inaccurate or out of date. Where applicable, the updated information will be communicated to third parties that have access to this information. You have the right to withdraw your consent at any time, subject to contractual or legal restrictions and to reasonable notice. The implications of such a withdrawal will be explained to you. You have the right to file a complaint with our organization in the event of non-compliance with PIPEDA (Personal Information Protection and Electronic Documents Act) and, if the issue persists, you may contact the Office of the Privacy Commissioner of Canada. Any person wishing to exercise their rights of access, rectification or withdrawal of consent must submit a written request to that effect to the person in charge of the protection of personal information. The appropriate contact information is provided in the “Person in charge of the protection of personal information” section below.

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8. PROCESS FOR HANDLING COMPLAINTS REGARDING THE PROTECTION OF PERSONAL INFORMATION

Anyone wishing to file a complaint regarding the application of this policy or, more generally, regarding the security of their personal information must submit their request in writing to the person in charge of the protection of personal information, whose contact information is provided in the “Person in charge of the protection of personal information” section. The complaint will be handled within a reasonable time. A separate file will be created for each complaint received. Each file will include the complaint, an analysis and the documents supporting the assessment, as well as the response sent to the person who filed the complaint. We undertake to handle every complaint received in strict confidence.

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9. PERSON IN CHARGE OF THE PROTECTION OF PERSONAL INFORMATION

For any questions, concerns or requests regarding this policy, please contact the person in charge of the protection of personal information:

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10. APPROVAL

This policy is approved by the person in charge of the protection of personal information, whose business contact information is provided above.

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11. PUBLICATION AND AMENDMENTS

We reserve the right to revise this privacy and personal information protection policy at any time. Changes will be posted on our website and will take effect as soon as they are posted. We invite you to review this policy regularly to stay informed of any updates.